Inside Sales Representative

Title: Customer Service –Flagstaff

Description:

Gore is a technology-driven global company built on entrepreneurial innovation, integrity, and teamwork. Through our product leadership, we've been changing lives and changing industries, including medical devices, fabrics, electronics, and manufacturing, for more than 50 years. What can you change by joining Gore? Visit gore.com/change-life to find out.

Job Description

Gore Medical Products has provided creative therapeutic solutions to complex medical problems for 35 years, saving and improving the quality of lives worldwide. As a leading manufacturer of vascular grafts, endovascular and interventional devices, surgical meshes for hernia repair, and sutures, we are looking for a Customer Service Associate to join our Customer Service team in Phoenix, AZ.

If you are searching for a company where you can make a difference, we're looking for you. In this role, you will serve as a key communications link between customers, sales associates, and the company to ensure effective customer relations. You will work in an inbound contact-center environment.

The ideal candidate will:

• Be passionate about delivering superior customer service for state-of-the art implantable medical devices
• Be energized by working for a world-class manufacturer and collaborating on cross-functional teams
• Recognize the importance of building and maintaining strong interpersonal relationships

Responsibilities include:

• Interacting extensively with customers via telephone
• Processing sales orders using online systems
• Researching and resolving internal and external customer issues
• Managing projects, such as quality standards compliance, training, international order fulfillment, and identification and implementation of process improvements
• Serving as a liaison between customers and the business in expediting domestic and international orders
• Assisting sales associates
• Providing basic technical support

Qualifications

Qualifications:

Required Job Qualifications

• Bachelor's degree and at least 2 years' experience in a call center or a high-volume, technically oriented customer-service function, OR a high school diploma and at least 5 years' experience in a call center or a high-volume, technically oriented customer-service function
• Excellent verbal and written communication skills
• Professional telephone skills
• Exceptional organizational skills
• Project-management skills
• Demonstrated computer skills with both large, centralized applications as well as Windows-based PC programs
• Attention to detail
• Ability to:
  • Comprehend, recall, and explain technical and/or complex information to customers
  • Be flexible and adjust quickly to a fast-paced, changing environment
  • Manage many tasks simultaneously
  • Resolve problems promptly

Desirable Job Qualifications

• Knowledge of medical terminology and procedures

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening.

EEO/AA Employer

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To apply:

https://wlgore.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=123103