Desktop & Network Support Technician

Gore is a technology-driven global company built on entrepreneurial innovation, integrity, and teamwork. Through our product leadership, we've been changing lives and changing industries, including medical devices, fabrics, electronics, and manufacturing, for more than 50 years. What can you change by joining Gore? Visit gore.com/change-life to find out.

Job Description

Gore Medical Products has provided creative therapeutic solutions to complex medical problems for 35 years, saving and improving the quality of lives worldwide. As a leading manufacturer of vascular grafts, endovascular and interventional devices, surgical meshes for hernia repair, and sutures, we are looking for an experienced, high-energy Desktop and Network Support Associate to join our IT team in Flagstaff, AZ.

Just 150 miles north of Phoenix and 80 miles south of the Grand Canyon, Flagstaff is an ideal place to join Gore and change. Surrounded by pine forests and mountains, Flagstaff offers natural beauty, small-town charm, a vibrant educational community, and a diverse culture. Outdoor enthusiasts enjoy all four seasons here, with 300 days of sunshine and a variety of recreational activities. A major employer in Arizona's growing bioscience sector, Gore has led Flagstaff's growth in medical-device jobs since 2002.

• Join a team of associates responsible for the support of IT applications and infrastructure used by the Medical Products Division's manufacturing and support facilities
• Perform desktop and network support conforming to both divisional and corporate standards
• Quickly and accurately diagnose third- and fourth-level desktop incidents, providing timely resolution and professional communication to the customer
• Spend approximately 80% of your time focused on end-user support via remote access and phone and up to 20% as a resource for other IT projects or needs.

The ideal candidate will:

• Be passionate about providing IT support for a world-class manufacturer and collaborating on cross-functional teams
• Recognize the importance of building and maintaining strong interpersonal relationships

Responsibilities include:

• Managing PC hardware assets
• Imaging, deploying, troubleshooting, and maintaining technology in office, conference, training, and manufacturing areas
• Conducting end-user training
• Managing projects

Qualifications

Required Job Qualifications

• One of the following combinations of education and experience:
• Bachelor's degree in a computer-related field plus 2 years' experience installing and maintaining PC hardware and software in an office environment, OR
• Associate degree in a computer-related field plus 3 years' experience installing and maintaining PC hardware and software in an office environment, OR
• Five years' experience installing and maintaining PC hardware and software in an office environment
• Experience providing desktop and network support in an office environment
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Skills in analyzing and troubleshooting computer problems
• Strong initiative and self-motivation
• Willingness to:
• Follow standards and procedures, including documentation of processes
• Respond to critical or emergency after-hour business needs
• Grow and develop within the commitment, keeping up to date with current trends in the industry
• Ability to:
• Work effectively with a wide variety of technical and non-technical associates in a team environment
• Provide quality customer service

Desirable Job Qualifications

• IT industry-recognized certifications from CompTia, Microsoft, Cisco, or others
• Experience in/with:
• Leading or managing IT projects
• Teaching or training
• Extensive knowledge of Microsoft Windows operating systems and Microsoft Office Suite
• Project-management and teaching skills
• Analytical approach to troubleshooting hardware and software problems within domain environments, TCP/IP, HP printers, Lotus Notes, and wireless networks

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening.

EEO/AA Employer

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To apply:

https://wlgore.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=122255