Program Coordinator
Full-Time at Northern Arizona University, Extended Campuses -Signal Peak
posted on August 1, 2012
Special Information
• This position is a member of a dynamic team of individuals focused on meeting the educational needs of a diverse learner population.
• The home office for this position is located on the Signal Peak Campus of Central Arizona College, half-way between Casa Grande and Coolidge, AZ, but weekly travel will be required to other sites in the region; currently Winkelman, Apache Junction, San Tan, Maricopa, and occasionally Thatcher.
• This position reports to the NAU Area Coordinator located on the Signal Peak Campus of Central Arizona College.
• This position requires the ability to meet Arizona Administrative Code Fleet Safety Policy requirements as frequent travel throughout the service region and occasional travel to Flagstaff is required.
• This position calls for someone who is highly motivated, result-oriented, and can work effectively with little supervision.
• Weekend and evening hours are required for special events.
• A letter of interest, resume and three professional references must be included with the online application. Provide references who will speak to the candidate's ability to accomplish assigned work accurately, creatively, and on deadline; to be poised, calm, and articulate in a variety of settings; to possess initiative, sound judgment and self-confidence; to be able to maintain the very highest levels of confidentiality and sensitivity to people and situations; and to work collaboratively, effectively, and harmoniously with other adults in an educational setting.
Job Description
Outreach Responsibilities:
• Proactively identifies undergraduate and graduate learners and works directly with them as they explore/learn about NAU and enroll at the university.
• Conducts outreach activities to the following groups:
- Community college students and student organizations.
- Community college advisors, faculty and staff.
- Local government agencies, school districts or community organizations.
- Local businesses/industries/corporations.
- Current students who may refer prospective students.
- Other groups or individual learners identified by the organization.
• Initiates, develops and conducts various outreach activities including, but not limited to:
- Presentations to local companies, businesses, government entities, school districts, community college classes, student groups, etc.
- Education and career fairs hosted by local employers (e.g., corporations, businesses, government), community colleges and school districts.
- Orientation and information meetings for undergraduate and graduate learners.
- Community events.
- Phone calls, e-mail campaigns, and mailings to prospective learners.
• Generates new industry/organization/institution recruitment locations through multi-faceted initiatives including making `cold calls¿, networking and/or relationship-building.
• Works with partner organizations, students, and others to provide training and a clear understanding of NAU programs, admission standards, expectations, and other resources and services.
• Researches new program partnership opportunities with local community colleges, employers - companies/businesses/industry/government/school districts and presents this information to NAU leadership.
• Increases the visibility and professional presentation of NAU at meetings, conferences, fairs, expositions and/or professional organizations.
• Implements established/measurable goals and objectives; evaluates the effectiveness of efforts through a tracking system; and generates reports for organizational assessment with regard to outreach activities as well as the generation and conversion of prospective students.
Prospective Learner Support:
• Provides front line information, support and, problem solving to prospective undergraduate and graduate learners through knowledge of the admission and enrollment processes as well as general entrance requirements for all undergraduate and graduate degree programs offered by NAU.
• Provides general financial aid, military tuition or veterans benefits information to learners and connects them with financial aid counselors and/or the VA Certifying Official as appropriate.
• Interprets and explains NAU policies and procedures to learners, parents, community college staff and others as appropriate.
• Maintains personally identifiable information, and records in accordance with federal guidelines (e.g., FERPA); documents prospective learner interactions according to established Extended Campuses practices and policy.
• Utilizes appropriate database/tracking tools to serve prospective learners. Connects students to their academic advisors and follows up to ensure admission/enrollment steps are underway.
• Communicates pertinent information to students via e-mail, phone, web referral, and in person.
• Collaborates with community college and NAU staff to implement and advance the goals of the 2NAU program and all its components.
Operational Support:
• Provides information on current and prospective learners to assist those charged with creating class schedules (both web and locally offered) to meet demand.
• Develops and prepares materials that support team activities including information helpful for faculty, staff, and advisors across campuses.
• Maintains and monitors information for relevant NAU websites ensuring consistency and accuracy of content.
• Serves on various university and community college work groups and committees as needed.
• Demonstrates professional behaviors and attitudes that support the university¿s mission and goals.
• Files reports as assigned (outreach, recruitment, etc.), in a timely fashion.
• Travels as required by the service area and Extended Campuses for outreach activities
• Works on other duties as assigned.
Minimum Qualifications
• Bachelor's degree in field appropriate to area of assignment AND two years administrative/coordinative program experience; OR,
• Six years of progressively responsible administrative coordinative program experience; OR,
• Any equivalent combination of experience, training and/or education.
Preferred Qualifications
• Two years' experience in recruiting, admissions, enrollment management or learner support in an organization of higher education.
Knowledge Skills and Abilities
• Excellent oral, written and interpersonal communication skills (e.g., presentations, training materials development, public relations, face-to-face interaction, consensus building and public speaking) with demonstrated ability to speak and write clearly and persuasively.
• Demonstrated strong networking and relationship building skills.
• Capable of understanding and working effectively with learners of diverse backgrounds with a variety of cultural, educational, personal, academic, and other needs.
• Self-starter with attention to detail and a high degree of personal accountability with the ability to meet deadlines and work independently.
• Excellent organization, time management, and follow-up skills; high sense of urgency; demonstrated ability to successfully handle multiple projects concurrently; ability to work independently and/or part of a team.
• Skill in program development and execution; in coordinating activities; tracking, reporting and evaluating data; and establishing priorities.
• Thorough understanding of the role and scope of various departments of the university and the resulting interactions to realize the institutional mission.
• Computer skills: Word, Access, Excel, PowerPoint, Publisher, internet, and student information systems (e.g., PeopleSoft), with an ability to work with technology specific to outreach activities.
• Knowledge of commonalities and differences between university and community college educational systems and philosophies with a general knowledge of college/university recruitment and admissions.
• Passionate belief in the mission and role of higher education.
• Ability to build consensus and collaborate.
• Ability to manage ambiguous situations.
General Information
Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check.
Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.
Salary
$38,000
FLSA Status
Exempt.
Benefits
This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified family members. More information on benefits at NAU is available at www.nau.edu/hr. ; Classified Staff employees are in a probationary status for their first six months at NAU.
Employees offered a position on or after July 20, 2011, will be eligible for state health plans (including NAU's BCBS Plan) after 90 days of employment. If you accept an offer on or after July 20, 2011, you will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after your start date. More information is available at: http://hr.nau.edu/node/10159.
Application Deadline
August 14, 2012 at midnight.
