Full-Time at Northern Arizona University, Parking Services
posted on June 27, 2012
• Coordinate, monitor and supervise the activities of subordinates.
• Develops and schedules program work plan; oversees daily operations and coordinates activities of program; determines priorities
• Monitors emergency and non-emergency calls for service; prioritizes the calls; dispatches appropriate staff to respond.
• Confers with and advises staff, students and others to provide technical advice, problem solving assistance, answers to questions and program goals and policy interpretation; refers to appropriate department person when unable to respond.
• Relays pertinent information in a factual and concise manner; relays instructions or inquiries from field staff.
• Monitors security camera, garage intercom, garage access system, remote permit machines, and door alarms and dispatches accordingly.
• Operates computer terminal to obtain vehicle information; enters data from field staff and incident log.
• Links all non-processed vehicles to registered owner in parking system.
• Provides daily, weekly, monthly, annual reports to Program Coordinator Sr. or Manager including but not limited to on citations issued, vehicles booted, events, citations per hour by individual enforcement staff, maintenance issue and repair needs.
• Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies; including but not limited to daily enforcement activity log.
• Assists callers by answering inquiries or providing information requested.
• Prompt daily and weekly field maintenance; dispatches appropriate staff.
• Evaluates program effectiveness to develop improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or takes appropriate action.
• Coordinates activities of program with interrelated activities of other programs, departments or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications.
• Hire, train and supervise student dispatch staff. Recruits program participants, members and volunteers utilizing most appropriate promotional or marketing methods, such as individual letters, brochures or presentations at meetings.
• Develops, compiles and writes communications and promotional literature for distribution such as newsletters, brochures or flyers; coordinates process from development through printing and distribution.
• Develops and facilitates workshops, meetings or conferences; coordinates logistics, scheduling and participant communications.
• Interacts and maintains liaison with students, faculty, staff and outside/community agencies in facilitating program objectives.
• Bachelor's degree in field appropriate to area of assignment AND two years administrative/coordinative program experience; OR,
• Six years of progressively responsible administrative coordinative program experience; OR, any equivalent combination of experience, training and/or education approved by Human Resources.
• Strong attention to detail.
• Ability to handle hectic pace and multitask.
• Strong computer skills.
• Strong communication skills.
• High degree of adaptability for a constantly changing environment.
Knowledge Skills and Abilities
• Skill in determining priorities and handling high-pressure situations.
• Skill in communicating clearly and concisely and relaying details accurately.
• Skill in handling high volume telephone and visitor traffic.
• Skill in typing with high accuracy.
• Ability to effectively communicate.
• Knowledge of supervisory practices and principles.
• Skill in coordinating work activities to meet deadlines.
• Skill in working with computer systems.
• The ability to work effectively with people from a variety of culturally diverse backgrounds.
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.
Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.
$32,826.00 to $34,500.00
This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified family members. More information on benefits at NAU is available at www.nau.edu/hr. Classified Staff employees are in a probationary status for their first six months at NAU.
Employees offered a position on or after July 20, 2011, will be eligible for state health plans (including NAU's BCBS Plan) after 90 days of employment. If you accept an offer on or after July 20, 2011, you will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after your start date. More information is available at: http://hr.nau.edu/node/10159.
July 10, 2012 at midnight.