Info Sys Training Spec, Intern
Full-Time at Northern Arizona University, Information Tech Services
posted on June 30, 2012
Special Information
****This position is for NAU Student only.****
Internship Program Description:
The Information Technology Services Intern program is designed to provide valuable training and computer skills to qualified NAU students. The Intern program provides the student with a 30 hour work week position within the ITS department. The program will provide the flexibility to maintain enrollment during the fall and spring semesters while working a full 40 hour week during the summer sessions. The intern will be eligible for full NAU benefits to include: tuition waivers, medical, and dental benefits in accordance with the NAU policy. Following the successful completion of this program the intern will be required to accept and fulfill a one-year employment contract with the NAU Information Technology Systems department. If the one year commitment is not met, repayment of training and recruitment expenses will be required.
Internship Job Description: Intern IT Training Specialist:
This internship will be with the Learning & Professional Development team. This position is in charge of teaching ITS supported software to faculty and staff with a focus on the Microsoft Office suite and LOUIE. This position will be in charge of conducting open labs in one of the L&PD computer labs on campus and providing one-on-one training with NAU faculty and staff on ITS supported software. This position will also be in charge of receiving and fulfilling computer based training request (CBT) by NAU faculty and staff. This position will also assist with maintaining and creating new training materials such as manuals, videos, and CBT's. This position will also work with ITS and other University department consulting, documenting, and coordinating projects.
This position will provide valuable experience and training on computer software applications, and web design.
This position will concentrate on the attainment of and training in all aspects of the skills and job requirements listed in the Post Internship Job Description below.
Job Description
Post internship Job Description: Intern IT Training Specialist
• Under general supervision, organizes and conducts moderately complex training and educational programs for information systems or user personnel.
• Maintains records of training activities, employee progress, and program effectiveness.
• Competent to work on most phases of information systems training.
* Stays abreast of the functionality of training tools and methodologies available in the industry.
• Provides needs assessments, curriculum development, training delivery, and follow-up to faculty and staff.
• Writes updates and/or reviews detailed technical documentation and manuals for applications; distributes or arranges distribution of documentation and customer information.
• Develops and conducts instructor-led training for ITS-supported software packages to faculty and staff. Also conducts one-on-one training in the Open Lab and by appointment.
• Plans, schedules, and implements computer training services for campus users for a variety of software.
• Consults with personnel in other ITS sections and campus departments to coordinates training activities.
• Oversees operations of the Open Lab.
• Provides phone support as directed.
• Shows initiative in self-education to understand new technology and learn new programs.
• Demonstrate a spirit of cooperation, positive attitude, and mutual respect within the organization.
• Performs other duties as assigned.
Minimum Qualifications
Internship Minimum Qualifications:
• Full-time enrollment at NAU.
• 3.5 GPA in all major program courses is preferred.
• Must have at least one full semester left before graduation.
• Available to work a minimum of 30 hours per week with exceptions being made for such peak academic periods such as mid-terms and finals.
• Available to work full-time during the summer sessions.
• Ability to work efficiently in a team setting, managing multiple tasks, and deal with potentially stressful situations.
Post Internship Minimum Qualifications:
• Must have successfully completed the ITS - L&PD IT Training Specialist Internship program.
• Bachelor's degree AND two years of IT training experience; OR,
• Associates degree in computing or related field AND three years of IT training experience; OR,
• Four years of IT training experience; OR,
• Any equivalent combination or experience, training, and/or education.
Knowledge Skills and Abilities
• Knowledge of Microsoft Office suite
• Strong communication abilities, including comfort with speaking in front of groups of people, presentations, and interpersonal communication skills.
• Knowledge of NAU¿s LOUIE system.
• Knowledge of Adobe¿s eLearning Suite software.
• Skills in web design a plus.
• Experience with teaching to adult learners.
• Ability to adapt to a given situation.
• Ability to manage time.
• Able to document technical processes.
General Information
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.
Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.
Salary
Internship Salary $27,390 based upon 30 hours/week.
Post Internship Salary $47,993.00.
FLSA Status
Non-Exempt.
Benefits
This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified family members. More information on benefits at NAU is available at www.nau.edu/hr. ; Classified Staff employees are in a probationary status for their first six months at NAU.
Employees offered a position on or after July 20, 2011, will be eligible for state health plans (including NAU's BCBS Plan) after 90 days of employment. If you accept an offer on or after July 20, 2011, you will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after your start date. More information is available at: http://hr.nau.edu/node/10159.
Application Deadline
July 12, 2012 at midnight.
