End-User Computing Spec, Intmd
Full-Time at Northern Arizona University, Residence Life
posted on July 28, 2012
Special Information
This position supports Parking Services and Shuttle Services and assists with special IT related projects for the Office of Residence Life. These offices provide a fast-paced, technology rich environment. The End User Computing Specialist, Intermediate will support staff in the use of computer technology. This employee will answer help desk calls, be available to work one-on-one with individuals on technology issues, as well as providing installation and troubleshooting of software and hardware for department desktops, parking kiosks, parking gates, and access monitoring systems. This position is on-call and may occasionally be required to work hours outside of University business hours.
• A criminal and employment history background investigation will be performed prior to employment offer.
Job Description
• Provide hardware and software support for Parking and Shuttle Services department computer users.
• Assist computer users with software questions or problems and recommend solutions.
• Train users in the proper use and routine maintenance of computer equipment and peripherals.
• Performs as segment administrator for the Centennial segment in the Lenel OnGuard Door Access System. Maintain door access components, DVRs, and cameras. This responsibility requires 24x7 on-call availability.
• Provide technical support for Parking Services handheld system software, parking permit kiosks, and parking gate equipment.
• Provide technical support for Shuttle Services software applications, i.e. Zonar, TransLoc and diagnostic software.
• Maintain workstations, laptops, and software, utilize imaging software to install operating systems and supported software applications. Install and maintain department printers.
• Monitor tasks in the T2 Parking Services Systems. Work jointly with Parking Services development staff to ensure data interfaces are working properly.
• Generate adhoc Crystal reports from the T2 Parking System as requested.
• Creates, maintains and reviews detailed user documentation and manuals for software applications.
• Remains current on new technologies that pertain to Parking and Shuttle Services related applications, hardware and desktop support.
• Act as IT liaison with vendors that provide software and hardware services to Parking Services.
• Complete special Residence Life IT projects as assigned.
Minimum Qualifications
• Bachelor's degree in Computing or related field AND two years of systems and/or application support experience; OR
• Associate's degree in Computing or related field AND three years of systems and/or application support experience; OR
• Four years of systems and/or application support experience; OR
• Any equivalent combination of experience, training and/or education.
Knowledge Skills and Abilities
• Experience installing and maintaining desktop computers, printers, and servers. Dell certification a plus.
• Knowledge of desktop computing operating systems and standards in both the Mac, PC, and mobile environments.
• Familiarity with Lenel OnGuard Door Access systems.
• Experience with Microsoft Office 2007 and 2010 products with strong knowledge of Access capabilities.
• Able to be on-call during busy times of the year.
• Familiarity with Parking Services business processes and computer applications.
• Commitment to and record of outstanding customer service.
• Experience creating informational and instructional materials in print and digital formats; and providing group and individual instruction in the user of equipment and software.
• Excellent time management and organizational skills.
• Skill in coordinating the work of others. .
• Knowledge, experience and commitment to working in a culturally diverse environment.
General Information
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.
Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.
Salary
$42,000 - $45,500
FLSA Status
Exempt.
Benefits
This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified family members. More information on benefits at NAU is available at www.nau.edu/hr. ; Classified Staff employees are in a probationary status for their first six months at NAU.
Employees offered a position on or after July 20, 2011, will be eligible for state health plans (including NAU's BCBS Plan) after 90 days of employment. If you accept an offer on or after July 20, 2011, you will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after your start date. More information is available at: http://hr.nau.edu/node/10159.
Application Deadline
Open until further notice.
